The rep was nice, but the wait was awful for a car I had already paid for online. It was not clear that I could use the kiosk, I thought it was just for making a reservation. What a waste of an hour.
8 out of 26 counters open to help people, half the self service 'express' kiosk are out of service which makes little difference actually as they're pathetic anyway & u'll go back to the line
Staff is helpful but be prepared to wait at both pick up and return. Not long but expect 5 to 10 mins which can feel long if you are late for your flight.
Long line made all the worse by the tackyelevatormusic. Dozens of check in windows and 7 total agents (two of which are obviously doing something else)
Wow - avoid if at all possible. Usual go to of Enterprise was sold out so had to come here. Will not be back. Lines absurdly long and self check-in kiosks are a joke.
Do not expect service from the worst Hertz location in the country. Instead expect no or confusing directions and signs. If you're lucky they will even yell at you to move your car somewhere else.
Worst. Hellish. Employees cannot locate a reserved car, don't know the wait time, give you a different car for more money and have a "not my business" attitude. Ruined my first impression of LA
Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!