service is good and efficient! arrive at 715am , it opens at 730, and passport is renewed within two hours! special counters also available for warga emas, pregnant ladies and infants!!
If u are here to renew yr passport, bring a photo & do make a copy of yr ic. U can use the machine to pay & renew, much faster than queuing up. Staff kinda friendly too, will help u!
Come weekdays which really faster, save a lot of Q time in weekend. Come at 3.45pm on Thursday & got it by 5pm. Recommended come in weekday, probably take half day off or jus 2hours off will do 👍
Right wing is where you renew your passport and do your IC. They are pretty quick in going through the queue so don't come to queue early in the morning unless you have to or nothing better to do.
Since we made our applications online,we thought there'd b little or no waiting but we're wrong - we're still required 2c 3 officers & wait 2 long hrs 2get our passports.Their SOPs need 2b improved!😡
You have to make an appointment for VDR & PLKS application process at Counter 2. At the appointed date, you have to come before 12pm to get your queue number. Make sure to bring the appointment card.
Real tip: Come prepared with all the necessary documents and copies, you won't have any problems. Download application form online. Application process was a breeze. In and out, in just about an hour.
Food court mostly mamak or mix dish food. Most of the signs are in BM. If u wear contact lense, must take it off for photo (bring ur own solution/wear spec).
For those people age above 18, try using passport kiosk, a photo, photocopy of IC, old passpor & $$. Take approximately 2 hours ++ to complete .... so much faster than to take number at the counter.
To renew social pass visit, a photocopy of passport pages 1 and 2 and page of social pass stamp, a form to fill out and join queue at counter n22 to get ticket n°.
Passport pictures are taken at the counter itself, bringing your own is not acceptable. Those wearing tudung, do wear dark colored one otherwise u will have to slip on their black one over yours.
There is a nursing room on Level 1, go inside Bahagian Passport and it's on the left as you enter the glass door. Nothing fancy, but good enough for changing and feeding.
To use the passport renewal kiosk, bring 1 photostated IC (both side on 1 page), 1 passport sized photo, old passport. Put them all into the dedicated envelop near the machine.
The problem here is parkingbays, there are to little of them. My advise is come very early or come after 1pm. After 1pm seems ok cause most people are done and left.
Passport renewal is on 2nd floor. Standard fee is RM 200 and only cash is accepted. Waiting time for collection after payment is 1 hr. same day collection.
Building has a beautiful exterior, but wait till u're inside. Not stroller/wheelchair friendly. Gotta wait for hours but waiting areas not ample. Staff attitude is still the same. Welcome to Malaysia!
I honestly had no problem at all. In n out in under an hour. Replacing a lost expired passport was fast n simple. Forms needed were user friendly n docs thy needed were only i/c n 2 photos. Good luck!