Will Chen

"Got a room for my folks and one for us and kids. Fine onsen but what ruined the trip was this baffling rule that we were not allowed to go to each other’s room even though I paid for both. Ridiculous"

"Hands down the best hotel I have stayed in Florence so far. Spacious and elegant room, great service, and a rooftop pool with an incredible view of the city. Highly recommended"

"The beef carpaccio we had was great, but it was surpassed by the incredible spaghetti with truffle. Everyone that works there greeted guests in a warm and friendly manner and the ambience was perfect."

"Worst scam we ever came across in Italy (my wife and I are frequent visitors). 20 Euros for two cups of gelato and the server was rude and borderline insulting when I asked about cost. Disgrace!"

"Never go there. Nasty waitress who was rude and chase customers out because we have a pet in a bag. She did not ask if our dog is a service dog which is permissible into restaurants by law."

"Everything! Friendly stuff, great ambience and absolutely yummy gelato. Fantastic local business!"